Customer Story: fentu.io FSM and TEC Supporter GmbH
fentu.io · 2 min read · 31 March 2025
How TEC Supporter equips technicians with door histories, QR-coded service reports and on-site decision-making in a standards-driven industry.
TEC Supporter GmbH operates in a standards-driven industry where service quality, traceability, and detailed reporting are essential. With fentu.io FSM, the company has equipped its technicians to work more effectively in the field — with full access to door histories, structured checklists, and immediate answers for customers on site.
"With fentu.io FSM, our technicians are well-equipped to review door histories, make informed decisions on-site, and provide immediate answers. In a standards-driven industry, our high-quality processes and detailed service reports including QR-coded lists ensure that we consistently achieve our goal of making customers happy." — Patrick Bauer, Managing Director
Results at a glance
- Service scheduling time dropped by 60% after implementing fentu.io FSM
- Technicians arrive with full service history and context for every job
- QR-coded service reports support consistent, high-quality documentation
- Faster dispatch-to-completion cycles with better coordination between office and field teams
Why fentu.io FSM
For TEC Supporter, the priority was not just digitizing paperwork — it was giving technicians the information and tools they need to deliver reliable, standards-compliant service every time. fentu.io FSM connects scheduling, mobile execution, and detailed reporting in one platform, helping the team maintain quality while scaling operations.
