ProfiMiet Transforms Delivery Scheduling and Order Management with fentu FSM
fentu.io · 2 min read · 31 March 2025
Customer: Profimiet – Catering Equipment Rental Specialist
Industry: Event Services & Equipment Rental
Key Highlights:
- Optimised driver scheduling and route planning
- Seamless coordination of deliveries and returns
- Integration of online shop, CRM, and ERP via fentu connect
- Full visibility from customer order to on-site logistics execution
Challenge:
Profimiet, a leading provider of catering equipment for events of all sizes, needed to better manage the complexity of scheduling deliveries, driver routes, and equipment pickups – all while handling a growing volume of customer orders through their online shop. The manual coordination between the logistics team, customer service, and warehouse operations was time-consuming and prone to miscommunication. Additionally, the disconnected systems – including their online store, HubSpot CRM, and Haufe X360 ERP – made it difficult to track and update the full lifecycle of an order in real time.
Solution:
Profimiet implemented fentu FSM to manage the full scheduling process for their fleet and field teams, enabling:
- Precise delivery and pickup planning for catering equipment
- Real-time driver assignment based on availability, route, and workload
- Mobile access for drivers to receive schedules, capture delivery confirmations, and update statuses from the field
At the same time, fentu connect was used to integrate:
- The online shop for automatic case and order creation
- Haufe X360 ERP to synchronise inventory, billing, and logistics
Outcome:
With fentu FSM and fentu connect in place, Profimiet now benefits from a fully digital and connected logistics operation. Orders placed online are automatically synced into the system, drivers receive optimised schedules and mobile job details, and the back office has full transparency across all steps – from order to delivery and return.
The integration with Haufe X360 ensures consistent data across teams, faster customer response times, and more accurate invoicing and stock management. This unified system allows Profimiet to scale operations, reduce manual coordination, and continue delivering reliable, on-time service to their event customers.
